Effective Date: May 15, 2026 Last Updated: May 15, 2026 Contact: support@enpaws.com
Overview At EnShop we stand behind every product we make. We offer a 7 day refund policy on all orders — standard and custom. If you are not completely satisfied with your purchase we will make it right.
7 Day Refund Policy All EnShop products including custom orreries are eligible for a full refund within 7 days of delivery.
To request a refund:
- Contact us at support@enpaws.com within 7 days of receiving your order
- Include your order number and reason for return
- We will send you return instructions within 1 to 2 business days
- Ship the item back to us in its original condition and packaging
- Once we receive the returned item we will process your full refund within 5 to 10 business days
Conditions:
- Refund must be requested within 7 days of delivery
- Item must be returned in original condition
- Customer is responsible for return shipping costs
- Refund is issued to the original payment method
Damaged or Defective Items If your item arrives damaged or defective:
- Contact us within 7 days of delivery
- Include photos of the damage and your order number
- We will cover return shipping costs
- Full refund or replacement offered at no additional cost
Non Refundable Items The following are not eligible for refunds:
- Orders where more than 7 days have passed since delivery
- Items that show signs of damage caused by the customer
- Return shipping costs unless item was defective
Cancellations
- Cancellations within 24 hours of ordering — full refund
- Cancellations after 24 hours — contact us at support@enpaws.com
Processing Time Approved refunds are processed within 5 to 10 business days of receiving the returned item. Refunds are issued to your original payment method.
Questions? Contact us at support@enpaws.com and we will be happy to help with any questions about our refund policy.